FAQs
What currency are the prices do I see in the site?
All prices are in AUD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 7-10 business days shipping time from date of order.
Tracking numbers will be updated once order has been shipped. If you don't have a tracking number AFTER 7 business days please email us at Info@thykingdomkulture.com.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us in it’s original condition (please see returns policy) for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase price not including shipping fees. Please include name and order number on the returned parcels.
Please note: refunds will be processed once we have received the item and confirmed it meets the conditions stated in our returns policy.
Can I cancel my order?
You are able to cancel your order with no penalty! You MUST cancel your order before 12pm the WEDNESDAY after your order date to get a full refund.
I have entered an incorrect address what do I do now?
Once you double check if the address given is wrong kindly notify us via email at Info@thykingdomkulture.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary based on your location. The average shipping time is 7-10 business days for all domestic orders.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you! Please send us an email to Info@thykingdomkulture.com and we will be happy to assist you in any way we can. We are here to answer all of your questions and concerns.
All prices are in AUD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 7-10 business days shipping time from date of order.
Tracking numbers will be updated once order has been shipped. If you don't have a tracking number AFTER 7 business days please email us at Info@thykingdomkulture.com.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us in it’s original condition (please see returns policy) for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase price not including shipping fees. Please include name and order number on the returned parcels.
Please note: refunds will be processed once we have received the item and confirmed it meets the conditions stated in our returns policy.
Can I cancel my order?
You are able to cancel your order with no penalty! You MUST cancel your order before 12pm the WEDNESDAY after your order date to get a full refund.
I have entered an incorrect address what do I do now?
Once you double check if the address given is wrong kindly notify us via email at Info@thykingdomkulture.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary based on your location. The average shipping time is 7-10 business days for all domestic orders.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you! Please send us an email to Info@thykingdomkulture.com and we will be happy to assist you in any way we can. We are here to answer all of your questions and concerns.